This document contains the general terms and conditions of the Practice for Integrative Immunology (hereinafter: 'the Practice'). These terms apply to all agreements and treatment relationships between the Practice and clients/patients.

Article 1. Definitions

In these general terms and conditions, the following definitions apply:
- Practice: Practice for Integrative Immunology, including supporting staff and/or third parties engaged by the Practice.
- Client/Patient: the counterparty of the Practice when entering into a treatment agreement.
- Treatment Agreement: the agreement within the meaning of the WGBO between the Practice and the client/patient.
- Medical Treatment: consultations, medical treatments or non-conventional treatment methods, diagnostics, and other services.
- Informed Consent: the patient's consent for treatment based on information.
- Wkkgz: Healthcare Complaints and Quality Act.
- GDPR: General Data Protection Regulation
- WGBO: Medical Treatment Agreement Act.

Article 2. Applicability

These terms apply to all agreements concluded between the Practice and the client/patient.
Deviations are only valid if agreed upon in writing.
If any provisions are invalid, the remaining provisions shall remain in force.

Article 3. Treatment

The treatment agreement is entered into for the duration of the treatment, a program, or a single intervention.
The Practice strives to provide care according to the applicable professional standard and the state of scientific knowledge. For non-conventional treatment methods, the guideline 'The physician and non-conventional treatment methods' from the KNMG dated May 26, 2022, is applied. This constitutes an obligation of effort, not an obligation of result.
The client/patient provides all necessary and correct information in a timely manner and follows the advice of the Practice.
The Practice may engage third parties. Articles 7:404, 7:407 paragraph 2, and 7:409 of the Dutch Civil Code are excluded.

Article 4. Rates and Payment

The rates are based on the Practice's most recent price list, available at www.pvii.nl
Payment must be made:
- Immediately after the consultation, or
- Within 28 days of the invoice date, via bank transfer or iDEAL.
If the patient has not paid the invoice within the specified payment term, the practice will send the patient a notice of default, in the form of a payment reminder. The patient has the opportunity to pay the invoice within 14 days of the date of the payment reminder.
After exceeding the second payment term, the client/patient is in default and statutory interest is due. Extrajudicial collection costs are for the account of the client/patient.

Article 5. Cancellation of Appointments

Appointments must be cancelled at least 24 hours in advance.
In case of late or no cancellation, the Practice may charge the costs of the consultation (often the full rate, depending on the type of consultation).

Article 6. Reimbursement by Health Insurers

It is the responsibility of the client/patient to check in advance whether the treatment is eligible for reimbursement by the health insurer. The Practice is not responsible for the rejection of claims.

Article 7. Privacy and Patient File

The Practice processes personal data and medical data in accordance with the GDPR and the WGBO.
Medical files are kept for 15 years, unless a different term applies.
The client/patient can access the file, request a copy, or submit requests for destruction.
If the data – anonymized – is used for scientific research or statistics (provided this occurs within legal frameworks), this will always be discussed in advance by the Practice and will be recorded in writing between the Practice and the client/patient.

Article 8. Liability

The Practice is not liable for damage resulting from incorrect or incomplete information provided by the client/patient or from not following advice.
The liability of the Practice is limited to the amount covered by the liability insurance, except in cases of intent or gross negligence.
The Practice is not liable for the quality of supplements or medicines supplied by third parties.

Article 9. Termination of Agreement

The agreement can be terminated by both parties:
- By the client/patient with written notice.
- By the Practice for serious reasons, such as a disturbed relationship of trust, repeated non-compliance with appointments, or non-payment.
Upon termination, obligations regarding file management and payment remain.

Article 10. Code of Conduct

Within the Practice, rules of respect, safety, and privacy apply. Aggression, discrimination, and (sexual) intimidation will not be tolerated.

Article 11. Complaints and Disputes

The Practice has a complaints procedure in accordance with the Wkkgz.
Complaints are preferably first discussed in a personal conversation. If this does not provide a solution, the client/patient can contact an independent complaints officer of the AVIG.
Dutch law applies exclusively to all legal relationships. Parties will endeavor to resolve disputes through consultation before resorting to legal action.

Article 12. Amendment of the General Terms and Conditions

The Practice reserves the right to amend these general terms and conditions. Changes will be communicated to clients/patients in a timely and clear manner.

Amsterdam, August 28, 2025